Refund policy

RETURNS

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Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

 

Given the nature of these items, unless they arrive damaged or defective, The return of the following items is not permitted:

* Ccustom or personalized orders

To complete your return, we require a receipt or proof of purchase.

 

 

In some cases, only partial refunds are granted: (if applicable)

* Any item that is not in its original condition, that is damaged or missing parts for a reason not due to our error.

* Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.

If approved, your refund will then be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, double-check your bank account first.

Then contact your credit card company, as it may take some time for your refund to appear officially.

Then contact your bank. Posting a refund is often preceded by a processing time.

If you have completed all of these steps and still have not received your refund, contact us at the following address: sylviascraftedworld@gmail.com.

 

 

Exchanges (if applicable)

We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at sylviascraftedworld@gmail.com and send your article to: 34 Avenue Pablo Picasso, Saint-Ouen-Sur-Seine, 93400, France.

 

Shipping

To return your product, you must send it to the following postal address: Sylvia Audel, 34 Avenue Pablo Picasso, Apartment C031, Saint-Ouen-Sur-Seine, 93400, France.

The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item over €75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.